1. Introduction
At Sbirrsullo, we are committed to providing excellent customer service and ensuring that you have a positive experience with our services. If you are not fully satisfied with your booking or our services, we offer a clear and fair process for cancellations, returns, and refunds, subject to the terms outlined in this policy.

Please review our Return and Refund Policy carefully to understand your rights and obligations. If you have any questions, please feel free to contact us.

2. Refund Eligibility
Refunds for services are available based on the following conditions:

2.1 Cancellations by Customer
General Cancellation Policy: If you wish to cancel your booking, you must notify us as soon as possible. The eligibility for a refund depends on the timing of your cancellation in relation to the service date.

More than [X] days before departure: Cancellations made at least [X] days before the scheduled date of the tour may qualify for a partial refund, minus a cancellation fee.

[X] days or less before departure: If you cancel within [X] days of your scheduled departure, no refund will be issued.

Special Circumstances: Certain services, such as discounted tours or special events, may be non-refundable, and this will be clearly noted at the time of booking.

2.2 Cancellations by Sbirrsullo
Cancellations by Us: In the unlikely event that we need to cancel your booking for reasons such as extreme weather conditions, travel restrictions, or other force majeure events, you will be entitled to a full refund of all amounts paid for the affected services, including taxes and fees. Alternatively, we may offer you an alternative tour or service of equal value.

Partial Cancellations: If we cancel part of your itinerary (such as one tour of a multi-tour package), we will issue a partial refund for the cancelled portion.

2.3 Non-refundable Services
Certain services or bookings may be non-refundable due to the nature of the service, as detailed at the time of booking. These include, but are not limited to:

Specially discounted tours or promotional offers.
Tours or services that involve third-party suppliers, where refunds are not permitted according to their policies.
In the case of non-refundable services, this will be clearly communicated before finalizing the booking.

3. How to Request a Refund
If you wish to request a refund, please follow the steps below:

Contact Us: You must contact us by email or phone to initiate the refund process. Provide the necessary details, including your booking reference number, cancellation reason, and any relevant documentation (e.g., medical reasons, travel restrictions).
Refund Requests: Refund requests must be submitted within [X] days of the cancellation or the date you became aware of the reason for cancellation.
Documentation: In some cases, we may require supporting documentation for the refund request, such as a doctor's note for medical cancellations or official government communications for travel restrictions.

4. Refund Process
Once we receive your refund request, we will process it within [X] business days. Refunds will be issued to the original method of payment (e.g., credit card, PayPal). If there are any issues with the original payment method, we will contact you to arrange an alternative.

Timing of Refunds: Refunds typically take [X] to [X] business days to be processed, depending on the payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment processor.

Refund Fees: Refunds may be subject to transaction fees, processing charges, or other applicable costs, depending on the nature of the booking.

5. Exceptions to the Return and Refund Policy
There are specific situations in which refunds will not be issued:

Force Majeure: If the cancellation is due to unforeseen circumstances beyond our control, such as natural disasters, political unrest, or government-imposed travel restrictions, no refund will be provided. We will, however, offer alternative options where possible.
Failure to Show Up: No refunds will be issued for missed tours or bookings where the customer fails to arrive at the scheduled time or location without prior notice.
Non-refundable Third-party Services: For bookings involving third-party suppliers (e.g., hotels, airlines, car rentals), the terms of those suppliers will apply. If they do not offer a refund, we cannot process one on your behalf.

6. Modifications to Bookings
If you wish to modify your booking (such as changing the dates of travel or switching to a different tour), please contact us as soon as possible. Modifications are subject to availability and may incur additional fees depending on the service provider's policies.

Timeframe for Modifications: Modifications must be requested at least [X] days before the scheduled date of the service. Some services may require more notice for changes.
Modification Fees: Additional fees may apply for any changes made to your booking, including but not limited to changes in travel dates, tour options, or accommodations.

7. Travel Insurance
We highly recommend that you purchase travel insurance when booking with Sbirrsullo. Travel insurance can cover unexpected events, such as illness, travel delays, or cancellations, and may provide you with a refund in situations where our policy does not apply.

Insurance Coverage: Please check with your travel insurance provider for coverage details and to understand how it can assist you in case of cancellations or disruptions to your trip.

8. Contact Information
If you have any questions or need assistance with cancellations or refunds, please contact us at:

Sbirrsullo
155 Ottawa Regional Rd 87, Ottawa, ON K2P 1T3, Canada
Phone: +16137977211
Email: info@sbirrsullo.com